FREQUENTLY ASKED QUESTIONS

1. How do I place an order?
   You can browse products on our website, select the items you want to purchase, and click the “Add to Cart” button. Once you’ve made your selections, visit the shopping cart page, click “Checkout,” and follow the prompts to fill out your required information.
2. Can I modify or cancel my order?
   Once you place an order, we’ll process it as quickly as possible. If you wish to modify or cancel your order, please contact us as soon as possible after receiving your order confirmation. We will do our best to accommodate your request, but we cannot guarantee changes before shipment.
3. How long does shipping take?
   We typically process and ship your order within 1-3 business days of receiving your order. Shipping time varies depending on the shipping method selected, but generally takes 3-7 business days.
4. How do I track my order?
   You will receive a confirmation email after your order has been shipped, which will include a tracking number and shipping information. You can use this tracking number to track your order on the shipping company’s website.
5. Can I request a refund?
   Yes, you can request a refund within 7 days of receiving your order. Please review our Refund and Return Policy for detailed return procedures and conditions.
6. My product has a problem, what should I do?

If the product you received has quality problems or is damaged, please contact us immediately by email and attach relevant photos. We will provide you with a solution.

7. How do I contact customer service?

You can contact our customer service team at the following:

Email: [email protected]

Phone: (321) 490-9240

8. Do you ship internationally?

Currently, we only support shipping within the United States and do not accept international orders.

9. What materials are your products made of?

All our products are made of high-quality materials. Specific material information can be found on each product page. For more details, please contact us.

If you have any other questions or need further assistance, please feel free to contact us! We look forward to providing you with excellent service!